Policy
Sodatide Refund Policy: Returns, Timing and How to Apply
Quick answer
Official Sodatide orders can be refunded within 60 days of purchase. Phone the Sodatidenow order desk and give your order ID, then mail the bottles to 90 Park Avenue, Floor 15, New York, NY 10016 with your name, email and order ID. The buyer pays return postage. The refund is issued 3 to 5 business days after the return is credited.
Summary
What does the Sodatide refund policy say, in short?
You can get a refund on an official Sodatide order within 60 days of purchase. You call the desk, mail the bottles back at your own cost, and the refund goes to your card.
- Who can apply
- Buyers who ordered through the official store
- Time limit
- 60 days from the date of purchase
- How to apply
- By phone, with your order ID (number in the footer)
- Return address
- 90 Park Avenue, Floor 15, New York, NY 10016
- Include in the parcel
- Full name, email and order ID
- Return postage
- Paid by the buyer
- Tracking
- Use it, and keep the receipt
- Refund issued
- 3 to 5 business days after the return is credited
- On your card
- 5 to 10 days after it is issued
- Opened or partly used bottles
- Not published, confirm with the desk
Eligibility
Who is eligible for a Sodatide refund?
You are eligible if you bought Sodatide through the official store and you ask within 60 days of purchase. You also need the order ID from your order email.
- The order was placed on the official order page, including through the buttons on this site.
- The request is made within 60 days of the purchase date.
- You can give the order ID, and the name and email used at checkout.
- The return is mailed to the returns address after you call.
Bought somewhere else? Our where to buy Sodatide page explains why other sellers are not covered here.
Request
How do you request a Sodatide refund?
Start with a phone call, then mail the bottles. The six steps below follow the policy in order.
Check the date
Make sure you are within 60 days of the purchase date shown on your order email.
Call the order desk
Phone the order desk, Mon-Fri 9:00 am-5:00 pm ET, and give your order ID. Ask for a refund under the 60-day guarantee.
Ask about opened bottles
The rules for opened or partly used bottles are not published. Confirm what to send before you pack anything.
Pack the return
Put the bottles in a sturdy box with a note showing your full name, email and order ID.
Mail it with tracking
Send the parcel to 90 Park Avenue, Floor 15, New York, NY 10016. You pay the postage. Keep the tracking number and receipt.
Watch for the refund
The refund is issued 3 to 5 business days after the return is credited. Your card then takes 5 to 10 days to show it.
Address
Where do you send the return, and what goes inside?
Mail the return to 90 Park Avenue, Floor 15, New York, NY 10016. Inside the parcel, include your full name, the email you used to order, and your order ID.
| Put in the parcel | Why it matters |
|---|---|
| Full name | Matches the parcel to the person on the order |
| Email address | The same one used at checkout, so the desk can find you |
| Order ID | The key the desk uses to look up and credit the order |
| The bottles | As agreed on your call with the desk |
Timing
When will a Sodatide refund reach your card?
The refund is issued 3 to 5 business days after the return is credited. Your card then needs 5 to 10 days to show it, so allow up to about three weeks from the day the desk credits the return.
| Stage | Who acts | Time |
|---|---|---|
| You call the desk | You | Any weekday, Mon-Fri 9:00 am-5:00 pm ET |
| Parcel travels to New York | Postal carrier | Depends on the service you choose |
| Return is credited | Order desk | Once the parcel is received and checked |
| Refund is issued | Order desk | 3 to 5 business days after credit |
| Refund shows on your card | Your bank or card company | 5 to 10 days after it is issued |
If the refund has not appeared after that, call the order desk. Have your order ID and the return tracking number ready.
Opened
Can you return opened or partly used bottles?
The policy does not say. How opened or partly used bottles are handled is not published, so confirm it with the desk before you mail anything.
Asking first protects you. If you send the wrong items, you pay postage twice. A two-minute call settles it.
- Ask whether opened bottles are accepted, and in what state.
- Ask whether unopened bottles from a larger pack are refunded in full.
- Ask whether the 2-bottle shipping fee is part of the refund.
- Write down the date, time and the name of the person you spoke to.
Not covered
What does the refund policy not cover?
The policy does not cover orders from other sellers, and it does not pay your return postage. It also does not reach past the 60-day window.
| Item | Covered? |
|---|---|
| Orders from Amazon, eBay, Walmart or other resellers | No |
| Return postage | No, paid by the buyer |
| Requests after day 60 | Not under the published terms |
| Opened or partly used bottles | Not published |
| Outbound shipping fee on 2 bottles | Not published |
| Bonus e-books | Not published |
The plain-language version of the guarantee, with tips for using the window well, is on the Sodatide guarantee page.
Terms
What do the words in the policy mean?
A few terms in the policy carry the timing. Here is what each one means in everyday words.
- Date of purchase
- The day you placed the order. The 60 days count from here, not from delivery.
- Order ID
- The reference number in your order email. The desk uses it to find your order.
- Credited
- The desk has received your return and logged it against the order.
- Business days
- Monday to Friday, not counting public holidays.
- Issued
- The desk has sent the refund to your card company.
- Returns address
- The New York address where refund parcels go. It is not the same as the office address.
Phone desk
Why does the policy run through the phone desk?
The phone desk is the one contact that can open an order. It handles orders, tracking, changes and refunds in one place.
The website team answers questions about this site through the website inbox. That inbox has no access to order records. Other ways to reach us are on the contact page.
Records
What records should you keep during a refund?
Keep every piece of paper until the money is back on your card. If anything goes wrong, these records answer most questions in one call.
- The order email with your order ID and purchase date.
- A note of your call: date, time and what the desk agreed.
- The postage receipt and the tracking number for the return.
- A photo of the parcel contents before you seal it.
- Your card statement lines for the charge and, later, the refund.
Damaged
What if your order arrived damaged?
Call the desk first. A damaged or wrong delivery is an order problem, and the desk can decide the next step with you.
Do not mail anything back until the desk tells you what it needs. The published policy covers refunds, and how damaged deliveries are settled is not written down, so the desk will explain the options for your order on the call.
Keep the box, take photos, and do not use any bottle with a broken seal. More delivery help is on the Sodatide shipping page.
Common questions
Sodatide refund questions
How do I get a refund for Sodatide?
Phone the Sodatidenow order desk and give your order ID within 60 days of purchase, then mail the bottles to the returns address with tracking.
What is the returns address?
90 Park Avenue, Floor 15, New York, NY 10016. Enclose a note with your full name, email address and order ID.
Who pays for return shipping?
The buyer. Use a tracked service so you can prove delivery.
How long does the refund take?
It is issued 3 to 5 business days after the return is credited, then takes 5 to 10 days to show on your card.
Can I start a refund by email?
No. Refunds start with a call to the order desk. The website inbox cannot see orders.
Does the 60-day window start at delivery?
No. It starts on the date of purchase, so call before day 60 even if the box came late.
Can I send back opened bottles?
This is not published. Confirm with the desk before you mail anything.