Customer help
Contact Sodatide: Phone, Email and Return Addresses
Quick answer
For orders, tracking, changes and refunds, call +1 (302) 200-3480, Mon-Fri 9:00 am-5:00 pm ET. For written order questions, email [email protected]. For website questions only, email [email protected]; that inbox cannot see orders. Mail returns to 90 Park Avenue, Floor 15, New York, NY 10016, with your order ID.
Ways
How do I contact Sodatide?
For anything about an order, call the desk at +1 (302) 200-3480. It handles tracking, changes and refunds. For questions about this website, email [email protected].
Order desk (phone)
Orders, tracking, changes and refunds.
The only way to start a refund.
Hours: Mon-Fri 9:00 am-5:00 pm ET.
Sales and order email
Order questions in writing, such as a wrong address or a missing parcel.
Put your order ID in the subject line.
Website email
Typos, broken links, privacy requests and press.
Read Mon-Fri 9:00 am-5:00 pm ET.
This inbox cannot see orders.
Office address
540 Madison Avenue, Floor 18, New York, NY 10022
Business mail only.
Do not send returns here.
Returns address
90 Park Avenue, Floor 15, New York, NY 10016
Bottles you send back for a refund.
Enclose a note with your full name, email address and order ID. Use tracking.
Label distributor
Instituto Experience, Lakeland, FL 33804
Phone +1 (507) 448-8190, email [email protected].
The company printed on the bottle.
Which
Which contact should you use for what?
Match your question to the row below. If it involves money or a parcel, it goes to the order desk.
| What you need | Use this | Why |
|---|---|---|
| Track a parcel | Phone +1 (302) 200-3480 | The desk sees shipping records |
| Change an address or order | Phone +1 (302) 200-3480 | Changes are easier before it ships |
| Start a refund | Phone +1 (302) 200-3480 | Refunds start by phone with an order ID |
| Order question in writing | [email protected] | Sales team with order access |
| Return the bottles | 90 Park Avenue, Floor 15, New York, NY 10016 | The returns address, with tracking |
| Fix a typo or broken link | [email protected] | The editorial desk runs the pages |
| Privacy or data request | [email protected] | Handled by the website team |
| Press or partnership | [email protected] | Routed to the right person |
| Medical question | Your own doctor | We have no doctor on staff |
Ready
What should you have ready before you call?
A call with the right details takes a few minutes. A call without them can take much longer, because the desk has to find your order first.
- Your order ID, from the confirmation email
- The email address you used at checkout
- Your full name and shipping address
- The date you ordered, so the 60-day window can be checked
- The tracking number, if your question is about delivery
Hours
When will you hear back?
The desk and the website inbox work Mon-Fri 9:00 am-5:00 pm ET. Messages sent at night or on weekends are read on the next business day. An exact reply time is not published.
- Phone desk
- Mon-Fri 9:00 am-5:00 pm ET
- Sales email
- Reply time not published
- Website email
- Mon-Fri 9:00 am-5:00 pm ET
- Weekends
- Closed; reply on the next business day
- Guaranteed reply time
- Not published
Calling early in the day, Eastern Time, gives the desk the most hours to sort out an issue the same day.
Refund
How do you ask for a refund?
Every pack has a 60-day money-back guarantee, counted from the day you buy. You start the claim by phone, then mail the bottles back.
Call the desk
Phone the Sodatidenow order desk and give your order ID within 60 days of purchase.
Pack the bottles
Add a note with your full name, email and order ID.
Ship with tracking
Send them to 90 Park Avenue, Floor 15, New York, NY 10016. The buyer pays return shipping, so keep the receipt.
Wait for the credit
The refund is issued 3 to 5 business days after the return is credited. Then it takes 5 to 10 days to show on your card.
Every term is set out on the Sodatide guarantee page and the refund policy.
Where to buy
Why does where you bought it matter?
The order desk can only help with orders it can find. Orders placed through sodatidenow.com go to the brand's official order page, so the desk has a record and the 60-day window applies.
If you bought from a marketplace or an unknown site, contact that seller first. The desk may not be able to see that order.
Delivery questions? Tracking comes in your order email, and the Sodatide shipping page explains the rest.
Change
Can you change or cancel an order?
Call +1 (302) 200-3480 as soon as you can. Changes are simplest before the order ships. The desk will tell you what is still possible for your order.
If the order has already shipped, the 60-day guarantee is your fallback. You can return the bottles and ask for a refund within the window.
How should you mail a return?
A return that gets lost is hard to prove. These steps protect you.
- Use a shipping service with tracking, and keep the tracking number.
- Pack the bottles so they cannot break or open in transit.
- Add a note with your full name, email and order ID.
- Send it to the returns address, 90 Park Avenue, Floor 15, New York, NY 10016, not the office.
- Keep your receipt until the refund shows on your card.
Fit check
Who are you actually contacting?
Three names can appear on your order, your bottle and this site. It helps to know which is which before you call.
| Name | Role | Where you see it |
|---|---|---|
| Sodatidenow | Authorized American Sodatide outlet | This website and its order buttons |
| Instituto Experience | Distributor printed on the label | The back of the bottle |
| The manufacturer | The factory is not named | Not published |
For almost every question about an order, start with the order desk at +1 (302) 200-3480. The distributor's details are printed on the label if you need them.
Call
What happens when you call the order desk?
A typical call follows the same path. Knowing it ahead of time keeps the call short.
The desk finds your order
You give the order ID or the email you used at checkout.
You explain what you need
Tracking, an address change, a problem with a bottle, or a refund.
The desk confirms the next step
For a refund, that means the return address and what to put in the box.
You keep a note
Write down the date, the time and what was agreed. It helps if you need to call again.
Problems
What if a parcel is late, missing or damaged?
Call the desk with your order ID and tracking number. Delivery times are not published, so the tracking page is the best guide to where a parcel is.
If a bottle arrives with a broken or missing safety seal, do not use it. The label says so in plain words. Take a photo of the seal and the box before you call.
- Check the tracking link in your order email first.
- Look around the delivery spot and ask neighbors.
- Call +1 (302) 200-3480 with the order ID, tracking number and photos if there is damage.
- Keep the bottle and packing until the desk tells you what to do.
Real contacts
How do you know you have the real contact details?
Use only the numbers and addresses on this page. Ads and copycat sites sometimes list other phone numbers or emails for Sodatide. Those contacts cannot see orders placed here, and they may ask for card details.
Many answers are already on the Sodatide FAQ page, so check it before you call.
Website
What can the website team help with?
The editorial desk looks after the pages you are reading. It cannot see or change orders, but it can fix what is on the site.
Errors on a page
Tell us the page and the sentence. Real fixes move the updated date forward.
Privacy requests
Ask what we hold and how to remove it. The privacy policy has the details.
Press questions
Ask about the product facts or our fact-check method.
Read who we are on the about page.